Returns & Exchanges

At Pawfy, we want you and your pet to love your style, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. If your fit isn't perfect, we are committed to making it right with a seamless and stress-free process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the clothing is free from pet hair or signs of wear.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing